Puvan Herbals

Payment & Shipping Policy

1. Shipping Coverage

We currently ship our products to all locations across India.
Our delivery network ensures that customers from both urban and rural areas can access our herbal products.


2. Order Processing Time

All orders are typically processed within 24–48 hours after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.


3. Estimated Delivery Time

The estimated delivery time for orders is 3–7 working days, depending on your delivery location.

Delivery timelines may vary slightly for remote or hard-to-reach areas.


4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.
Customers will be able to review the total cost before placing the order.


5. Order Tracking

Once your order has been shipped, tracking details will be shared via:

  • SMS

  • WhatsApp

  • Email

This allows you to monitor your shipment and stay updated on the delivery status.


6. Possible Delivery Delays

In certain situations, deliveries may take longer than expected due to factors such as:

  • Remote or difficult delivery locations

  • Courier service delays

  • Public holidays or peak shipping periods

  • Weather conditions or natural disruptions

We sincerely appreciate your patience and understanding in such circumstances.

7.Accepted Payment Methods

Customers can complete their purchases using the following payment methods:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Partial Cash on Delivery (COD)


8. Partial COD Policy

For Cash on Delivery (COD) orders, customers are required to pay 20% of the total order value in advance during checkout.

The remaining 80% will be collected at the time of delivery.

This policy helps us reduce fake orders and ensure faster order processing.


9. Payment Security

All payments on our website are processed through secure and trusted payment gateways.

We follow strict security practices to ensure that your payment information remains safe and protected.

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